KORB Frequently Asked Questions

KORB Frequently Asked Questions

• How long until my meds arrive? The processing time of your medication is around 3-7 business days. Once the shipping label is generated, you will receive tracking via either text message or email 

• Are these meds safe to use? Yes, our pharmacy only use pharmaceutical-grade ingredients in their preparations, which they source from legitimate and verified manufacturers.

• Do you take insurance? No, unfortunately, we do not participate in third-party insurance networks and cannot accept your health insurance as payment.  We  accept all major credit cards, including HSA and FSA cards. Many HSA and FSA plans allow you to use your funds for KORB services, but it's a good idea to check with your plan administrator for your specific coverage rules. If you need documentation for reimbursement, KORB can provide it—including letters of medical necessity upon request.

• Can I get a refund? If the medication is still in the filling stage at our pharmacy, we can give you a full refund. If the medication has already shipped out, unfortunately we can not offer a refund. 

• Do you have a payment plan? We do not offer a payment plan. All payments are due in full at the time of purchase. 

• Do I get a referral discount if I get a friend to sign up? Unfortunately, we do not offer a referral discount. 

• Can you change my credit card on file? Yes, we can send you a new credit card form at any time that allows you to update your payment method. You will also be invited to the Tebra Patient Portal, where you can update any needed information. 

• Can you defer my payment until pay day? If the date you would like to purchase the medication on is grater than 7 business days after your appointment date, it is the patient's responsibility to reach out to our office and let us know what date you'd like to purchase your medication. 

• How can I change my address on file? You can update your address on file anytime. You are welcome to reach out to our office via phone or responding to your messaging threads with us, and we can update your address. You can also let your provider know during your monthly appointments of any address changes. You will also be invited to the Tebra Patient Portal, where you can update any needed information. 

• How can I change my birthday on file? You can reach out to our office at anytime to let us know your correct date of birth, and we can update that in the patient's chart. You can also let your provider know at any appointment of your correct date of birth, and they can update that for you. 

• Where is this appointment located? All appointments are conducted via telehealth. You’ll meet with your provider each month through a virtual video call. The KORB team will send you an appointment confirmation by email, along with reminder messages via text and email in the days leading up to your visit. You’ll join your appointment using a secure link that will be provided to you before your scheduled time.

• How long will it take to start losing weight on these medications? The amount of time it takes to lose weight varies from person to person. Your provider will be able to provide you with more information during your appointment. 

• How can I login into my portal? You should have received an invitation to create your patient portal via email. You can log in using this link: https://portal.kareo.com/pp-webapp/app/new/login. Please make sure you are on the “Patient Sign In” window, not the “Provider Sign In” window. If you did not receive an invitation, please call us at 888-959-7299 or email info@korbhealth.com, and we will send you a new invitation. If you forgot your password, select “Forgot Password”. You will receive an email with a temporary password that you can use to log in. Temporary passwords can take up to one hour to arrive, so please avoid requesting multiple temporary passwords, as this may cause login issues.

• Can I reschedule my appointment? If you need to re-schedule your appointment, please contact us at (888) 959-7299, or respond to any of our texts or emails.

• Can you cancel my appointment? If you need to cancel your appointment, please contact us at (888) 959-7299, or respond to any of our texts or emails.

• Will I get a link to the appointment? The KORB team will send you an appointment confirmation by email along with appointment reminders by text and email the days preceding your appointment.

• Where is my tracking information? Once your medication has shipped out, the pharmacy will send you a text/email with your tracking information to be able to track that shipment's arrival time. 

• Can I have someone call me? If you need to speak to someone, please contact us at (888) 959-7299, or respond to any of our texts or emails, and we can always give you a call. 

• Can I get anti nausea medication sent to my local pharmacy? Yes, if you are experiencing nausea or vomiting and would like medication to help with this you can let your provider know at your appointment, through your patient portal, or reach out to our office, and we can send the anti-nausea prescription to your local pharmacy.

• How do I move forward with ordering my medication? Whenever you’re ready to move forward with ordering your medication, you can call us at 888-959-7299 or email info@korbhealth.com. You can also message your provider through the patient portal to let them know you’re ready to start. If any additional information is needed before getting started, the KORB team will reach out to guide you.

• Can you process my payment? KORB will process your monthly payments at your telehealth appointments. If there is any payment issues, our office will reach out to you to collect that pending payment.

• What is this appointment for? KORB is a virtual healthcare and digital pharmacy provider, our mission is to give easy access to highly personalized wellness programs and prescription medications to help people improve their mental, physical and emotional health. Our programs work fast and are designed to kick-start your wellness journey. We break down barriers that help you become the strongest, healthiest version of yourself. 

• What time is my provider available? Our operation hours are Monday-Friday from 9am-6pm Central Time. Our provider hours vary by provider, but the team at KORB will assign you to a provider that works best with your schedule! 

• Im experiencing side effects from the medication, what do I do? If you are experiecing side effects, please reach out to our office by giving us a call at 888-959-7299 or email info@korbhealth.com. We can get you scheduled for a counseling appointment with your provider to go over the issues you are experiencing. 

• I’m interested in learning more about your program, but not ready to schedule a consultation with a provider, what can I do? If you would like to learn more about our program before speaking with a provider, you can schedule an appointment with a patient care representative who can answer any non-clinical questions. This is a 15-minute phone call where you can ask about pricing, program structure, available medications, or any other general questions. If you decide to schedule an appointment with a provider after the call, the patient care representative can assist you in setting that up at the end of your conversation. To schedule this call, please click on this link: https://www.korbhealth.com/book-appointment?referralSource=WEBSITE, select the “Speak To Someone” option, and follow the prompts. We will reach out to you via phone at the selected date and time.

• How much do I have to pay for a consultation? We offer a complimentary initial consultation. This is a 30-minute video call with a provider, and if you decide not to move forward with the program after the consultation, you will not be charged for the appointment.

• Do I have to sign a contract? We do not require patients to sign a contract to begin the program. You have the flexibility to start or stop the program at any time without worrying about cancellation fees. If you enroll and later decide you no longer wish to continue, simply reach out to us, and we will cancel any scheduled follow-up appointments.

• I stopped the program and want to come back, what do I do? To resume the program, simply reach out to us, and we can get you scheduled for an appointment to speak with a provider. If it has been a year or longer since your last visit, you will be required to schedule a 30-minute consultation rather than a 15-minute follow up appointment. 

• Do I have to fill out any forms prior to my appointment? 
  • Yes, we require the completion of a set of intake forms prior to seeing a provider. These forms include your basic information (Name, phone number, address, email, etc), some medical history, current medication & allergies, etc. You will see a field in one of the forms that will ask for your Social Security number & ID, we do not require nor use this information for anything, so please feel free to leave these fields blank. 

• It's asking me for my Credit Card information, but I don’t want to get charged without my consent
  • As part of the intake process, one of the forms is a Credit Card Authorization. Please note that KORB will not charge your account without your authorization. This form is simply to have a card on file so that if you decide to enroll in the program after speaking with your provider, the payment process is streamlined. If you’re not comfortable providing your credit card before your appointment, you may skip this form and complete the rest. Should you choose to enroll after your consultation, you can provide your card details during the video call or by completing a form afterward.

• Can I expedite my medication? 
  • Our pharmacies offer expedited processing, which costs $33 or $45 depending on your state. For more accurate information and to see if this service is available for your shipment, please contact us at 888-959-7299 or info@korbhealth.com. Please note that most pharmacies do not overnight packages on Fridays, as shipping carriers may hold packages over the weekend.

• I requested a refund, when can I expect to receive it? 
  • If you requested a refund and it was approved by a member of our Operations team, you will see this reflected in your bank statement within 7-14 business days. If you do not see it within this time frame, please contact us at 888-959-7299 or send an email to info@korbhealth.com